Client Marketing Services Terms and Conditions
Effective Date: 9/16/2026
Version Date: 9/16/2026
ATTENTION: These Client Marketing Services Terms and Conditions ("Terms") are a legally binding agreement between you ("Client") and Dharma Digital Marketing Agency LLC ("Dharma"). By signing or accepting an Order Form that references these Terms, you agree to be bound by them.
1. Scope of Services
Dharma will provide the marketing services specified in the signed Order Form. These may include SEO, Advertising, Website Development, CRM automation, and other digital marketing services.
2. Client Responsibilities
The Client agrees to provide timely access to necessary platforms, accurate business information, approvals, and assets required for Dharma to perform the services.
3. Fees and Recurring Payments
Client agrees to pay the fees outlined in the Order Form. Recurring services are billed as specified, and Client authorizes automatic recurring payments where applicable.
4. Initial Service Periods and Cancellation
Our marketing services are structured for flexibility. Certain packages may include an initial service period as stated in the signed Order Form. After the initial period, services may continue month-to-month and require 30 calendar days’ written notice to cancel.
5. Suspension and Termination
Dharma reserves the right to suspend or terminate services for non-payment or breach of these Terms. Client remains responsible for all fees incurred up to the termination date.
6. No Guaranteed Marketing Results
Marketing results vary. Dharma Digital Marketing Agency does not guarantee specific rankings, Local 3-Pack placement, advertising approvals, leads, sales, revenue, return on investment, or uninterrupted third-party platform availability. Results depend on factors including competition, location, market demand, advertising budget, client participation, platform policies, and prior account history.
7. Client Materials and Final Deliverables
The client retains ownership of its domain, business information, client-provided materials, client-specific data, and eligible final deliverables, subject to payment and the signed service documents.
8. Dharma's Proprietary Knowledge and Agency Materials
Dharma retains ownership of its proprietary methods, processes, templates, source materials, internal documentation, automation systems, optimization logic, reusable code, editable working files, and other agency know-how.
9. Website Ownership and Bundled Website Eligibility
When website development is included with a marketing plan, eligibility for website migration or handoff is governed by the signed Order Form and these Terms. Hosting, maintenance, premium licenses, agency systems, and ongoing support are provided only during the applicable service period unless separately purchased.
10. Website Hosting and Migration
Upon cancellation, the client is responsible for obtaining replacement hosting, licenses, maintenance, security, backups, privacy tools, accessibility services, and technical support. Agency hosting ends on the termination date unless separately continued.
11. Plugins, Themes, Software, and Third-Party Licenses
Third-party software and premium licenses remain subject to their respective licensing terms.
12. Social-Media Creatives and Editable Files
Editable working files for social media and advertising are agency materials and are not provided to the Client unless expressly agreed in writing.
13. Advertising Accounts and Campaign Data
Client advertising accounts managed by Dharma remain the property of the Client, provided they are established under the Client's business entity.
14. Google Business Profile and Local SEO
We use proven Local SEO practices to improve your business’s visibility across relevant Google searches. We do not guarantee Local 3-Pack placement.
15. CRM Access, Leads, Data Exports, and Retention
Client is responsible for exporting CRM data and leads prior to termination. Dharma is not obligated to retain data post-termination.
16. Email and SMS Compliance
Client is solely responsible for ensuring that their use of SMS and email marketing complies with all applicable laws, including obtaining proper consent.
17. AI-Assisted Services
Dharma may utilize AI tools for optimization and content. Client acknowledges that AI systems are not a substitute for professional legal, medical, or financial advice.
18. HIPAA, ADA, Privacy, and Regulatory Responsibilities
Client is solely responsible for legal, ADA, HIPAA, TCPA, and privacy compliance. Dharma provides implementation and coordination only.
19. Confidentiality
Both parties agree to keep proprietary and financial information confidential during and after the engagement.
20. Third-Party Platforms
Dharma is not liable for changes, downtime, or policy updates by third-party platforms (e.g., Google, Meta).
21. Indemnification
Client agrees to indemnify Dharma against claims arising from Client-provided materials, regulatory violations, or business practices.
22. Limitation of Liability
Dharma's liability is strictly limited to the amount paid by the Client for the specific services giving rise to the claim during the three months preceding the event.
23. Florida Law, Arbitration, and Dispute Resolution
These Terms are governed by Florida law. Disputes shall be resolved through binding arbitration or in the state or federal courts located in Miami-Dade County, Florida.
24. Notices and General Provisions
Notices must be provided in writing. If any provision is deemed invalid, the remainder of these Terms continues in full force.